Nova88 Terms and Conditions — Please read before use

Please read these Terms & Conditions carefully before using the Nova88 platform. They form a legally binding agreement between Nova88 and its users. By accessing the platform, opening an account, or using any of our services, you confirm that you fully accept these terms.

Nova88 reserves the right to update these Terms & Conditions at any time. Any changes will be published on the website and may also be communicated to your registered email address. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Although these terms are published in Bengali, the underlying legal basis relies on the English version. In the event of any dispute, the English version shall prevail.

The following requirements must be met to open an account with Nova88:

• You must be at least 18 years old to register.
• Only one account is permitted per person, household, or IP address.
• Details provided at registration — including your name, date of birth, address, and mobile number — must be accurate and genuine.
• It is the user's responsibility to keep their account password confidential. Sharing account access with any other person is not permitted.
• Nova88 reserves the right to verify any account at any time if suspicious activity is detected.

A copy of your national ID, passport, or driving licence may be required for identity verification (KYC). KYC must be completed before your first withdrawal.

The following rules apply to deposits at Nova88:

• Deposits are generally credited to your account instantly. If there is a delay, please contact support.
• Only payment methods registered in your own name may be used. Deposits made through third parties are not accepted.
• Nova88 does not charge any additional fees on deposits; however, your payment provider may apply their own charges.

The following conditions apply to withdrawals from Nova88:

• KYC verification must be completed before a withdrawal can be processed.
• Minimum withdrawal amount is BDT 500.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Wagering requirements must be met before any bonus-derived funds can be withdrawn.
• Large withdrawal requests may require additional verification, which can take 24–72 hours to process.

If a withdrawal request is declined for any reason, the support team will inform you of the reason and help you resolve the issue.

All Nova88 bonuses and promotions carry specific terms and conditions. Please read the individual bonus terms carefully before claiming any offer.

• Wagering Requirement: Most bonuses require a wagering contribution of 10x to 30x the bonus amount.
• Duration: Bonuses must generally be used within 7 to 30 days, depending on the type of bonus.
• Game Restrictions: Some bonuses are only valid on specific games. Please refer to the game list mentioned in the bonus details.
• Maximum Bet: A maximum bet of BDT 500 or equivalent per round applies when playing with a bonus balance.
• Single Use: Each welcome bonus is awarded once only.
• Fraudulent Claims: Bonuses will be forfeited in cases of abuse.

Nova88 reserves the right to modify, suspend, or cancel any promotion at any time. Visit the Promotions page for the latest details on active offers.

All games on Nova88 are powered by internationally certified RNG (Random Number Generator) technology. Third-party auditors regularly verify the fairness of our games.

• Game results are entirely random and are not manipulated in favor of any party.
• The RTP (Return to Player) for each game is available on that game's dedicated page.
• Live Casino games are hosted by real dealers and all video streaming is fully secured.
• If a game is interrupted mid-round due to a technical error, the bet for that round will be refunded.
• For Sports Betting, event outcomes will be settled in accordance with the applicable rules.

Any dispute regarding a game result must be raised with support within 24 hours. Claims submitted after this period will not be accepted.

The following activities are strictly prohibited on Nova88:

• Using bots, automated software, or scripts to play games.
• Attempting unauthorized access to another member's account.
• Money laundering or transactions involving illegal funds.
• Creating multiple accounts to collect bonuses.
• Attempting to breach or circumvent the platform's security systems.
• Abusive or threatening behavior toward other members or Nova88 staff.
• Playing games or managing an account on behalf of a minor.

Nova88 may temporarily or permanently suspend an account under the following circumstances:

• Breach of terms or participation in prohibited activities.
• Registering with false or incomplete information.
• KYC verification not completed.
• Account has been inactive for an extended period (12 months or more).
• Self-exclusion requested by the user.

Nova88 will attempt to notify users before closing their account; however, in cases of serious violations, the account may be closed without prior notice.

To close your account voluntarily, please contact our support team. Make sure to withdraw any available balance before closure.

Nova88 takes the privacy of your personal information very seriously. Our Privacy Policy explains in detail how your data is collected, stored, and used.

• Information provided during registration is used solely for service delivery and verification purposes.
• Your information is never sold to third parties.
• Information may be shared when required by law or at the request of a regulatory authority.
• All data is protected with SSL encryption and advanced security technology.

Nova88 is not liable for the following:

• Game session interruptions caused by loss of internet connection or device issues.
• Delays or failures caused by third-party payment providers.
• Losses resulting from the user's own failure to secure their account.
• Temporary service interruptions caused by unexpected technical issues.
• Financial losses or social issues arising from gaming.

Nova88 strives to maintain high service quality, but cannot guarantee 100% uninterrupted availability. Services may be temporarily unavailable during scheduled maintenance.

Nova88 reserves the right to update these Terms & Conditions, in part or in full, at any time. When changes are made:

• Updated terms will be published on the website with the effective date.
• For significant changes, a notice may be sent to your registered email address.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you object to the updated terms, you may close your account and withdraw any available balance.

If you have any questions or concerns about these Terms & Conditions, please contact the Nova88 support team. We take all feedback seriously.

• Live Chat: Click the live chat icon in the bottom-right corner of the website. Available 24/7, 7 days a week.
• Email: [email protected] — responses are usually sent within 24 hours.
• Dispute Resolution: Please attempt to resolve any issues with our support team first. If unresolved, you may escalate the matter to the licensing authority.

Nova88 is committed to resolving all disputes fairly and transparently. User satisfaction is our top priority.