Nova88 Privacy Policy — Your data is safe with us

Nova88 collects certain information necessary to deliver its services on the platform. The purpose is to provide you with a safe and seamless gaming experience. We never collect data beyond what is required.

In addition to information you provide voluntarily at registration, some data is collected automatically — such as session logs, login timestamps, and device details. This data is primarily used to ensure platform security.

Nova88 uses collected data only for specific, legitimate purposes. Your information is never used in ways that violate this Privacy Policy. The key reasons we use your data are outlined below:

• Account Management: Your information is used for registration, login, password recovery, and account security.
• Payment Processing: Financial information is used to process deposits, withdrawals, and transaction confirmations.
• Identity Verification: Identity-related information is required to complete the KYC process in compliance with international regulatory requirements.
• Customer Service: Your contact details are used to resolve complaints, answer questions, and address any issues you raise.
• Promotional Communications: With your consent, we will notify you about bonuses, offers, and updates. You can unsubscribe at any time.
• Security & Fraud Prevention: Technical data is analyzed to detect suspicious activity and ensure the security of the platform.
• Service Improvement: User behavior is analyzed to improve the quality and experience of the platform.
• Legal Obligations: Required information is used to comply with applicable laws and regulatory directives.

Nova88 may share your data with trusted third parties only in limited circumstances and strictly on a need-to-know basis. Confidentiality agreements are enforced in every such case.

• Payment Provider: bKash, Nagad, Rocket, and other approved payment gateways receive only the information required to process transactions.
• Legal Authorities: Providing data under a court order or government directive is a legal obligation, and Nova88 has no discretion in such cases.
• Security Services: Specialized firms engaged in fraud detection and cybersecurity are granted access to limited technical data only.
• Game Provider: Live Casino and slots game providers only receive the information necessary to operate their games.

Your data is not shared with any parties outside the cases listed above. All third parties are contractually bound to maintain the confidentiality of your information.

Nova88 uses cookies and similar tracking technologies on its website to enhance your browsing experience and maintain service quality.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the website. Contact our support team for more information about our cookie policy.

Nova88 does not retain your data beyond the necessary period. Specific retention timelines are defined for each category of information.

• Account Information: Retained for the duration of the active account. After account closure, kept for up to 5 years as required by law.
• Transaction Details: Retained for 5 to 7 years in compliance with financial regulatory requirements.
• KYC Documents: Typically 5 years, in accordance with regulatory requirements.
• Communication Log: Customer service records are retained for a maximum of 3 years.
• Cookies & Session Data: Depending on the cookie type, from session-length up to a maximum of 1 year.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Nova88 uses industry-standard security technology to protect your data. Our multi-layered security framework ensures your privacy is safeguarded against all potential risks.

• SSL/TLS Encryption: All data transmitted between the website and our servers is protected by 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Firewall & DDoS Protection: Robust firewalls are active to prevent unauthorized access and cyberattacks.
• Regular Security Audits: Our expert team regularly audits the system for vulnerabilities and addresses any issues promptly.
• Access Controls: Only authorized personnel can access specific data, and all access is logged.

Under Nova88's Privacy Policy, you hold the following rights over your personal data. To exercise any of these rights, please contact our support team.

Nova88 is a platform exclusively for adults (18+). We do not knowingly collect or store data from minors.

• Age verification is mandatory during registration.
• If a user is confirmed to be a minor, their account is immediately closed and all associated data is deleted.
• If parents suspect their child has an account, they can contact our support team immediately.
• Nova88 is committed to promoting responsible gaming and follows strict measures to protect minors.

Nova88 may update this Privacy Policy from time to time. You will be notified of any changes through the following methods:

• The "Last Updated" date at the top of this page will be revised.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• If you object to the updated policy, you will have the option to close your account and withdraw your balance.

We recommend visiting this page regularly to stay up to date.

For any questions, complaints, or to exercise your rights regarding the Privacy Policy, please contact the Nova88 support team. All requests are taken seriously and handled with care.

• Email: [email protected] — responses are typically provided within 24 hours.
• Live Chat: 24/7 live chat support is available on the website.
• Data Protection Request: Submit a request via email to view, correct, or delete your data.