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Nova88 FAQ — all your questions
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From registration and withdrawals to bonuses and game issues — find answers to any Nova88 question right here on the FAQ page. Fast solutions, in plain language.

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All Nova88 FAQ answers are written in plain, easy-to-understand English — no technical jargon, just clear and straightforward explanations.

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If the FAQ doesn't have what you need, reach out to Nova88 Live Support directly. Our Bengali team is available 24/7.

Account & Registration

To open an account with Nova88, you need a valid mobile number or email address and must be at least 18 years old. During registration, you will need to provide your full name, mobile number, and a strong password. Your National ID or passport details may be required later for identity verification.
  • Valid mobile number or email
  • Must be at least 18 years old
  • Strong password of at least 8 characters
  • NID or passport for identity verification (required later)

Signing up at Nova88 takes just 2–3 minutes. Fill in the form, verify with an OTP, and your account is active. Full KYC verification is usually completed within 24 hours, though it is often much faster.

No. Under Nova88's policy, each person is allowed only one account. Attempting to create multiple accounts using the same mobile number, email, device, or bank account may result in all accounts being suspended and any bonuses being forfeited.

Yes, you can update your email, mobile number, and password from Account Settings. However, to change your name or date of birth, you will need to contact support and identity verification may be required.
OTP verification is required when changing key account details for security purposes.
Deposits & Payments

Nova88 supports several popular deposit methods. The most convenient options for users in Bangladesh are:
  • BKash
  • Nagad
  • Rocket (DBBL Rocket)
  • Bank Transfer
  • Cryptocurrency (USDT, BTC)

The minimum deposit at Nova88 is generally BDT 500, though limits may vary by method. bKash and Nagad may have a lower minimum. Check the Cashier page for the latest limits.

Deposits via bKash, Nagad, and Rocket are usually instant — most of the time your balance is credited within 5 minutes. Bank transfers may take 1–3 business days. After making a deposit, make sure to save your transaction number.
Withdrawals & Payouts

Withdrawals at Nova88 are typically processed within 1–24 hours. bKash and Nagad transfers usually take 1–3 hours, while bank transfers may take 1–3 business days. Keep your KYC verification complete for the fastest payouts.

The minimum withdrawal at Nova88 is generally BDT 500, though this may vary by method. Wagering requirements must be met before withdrawing bonus funds.
Before making a withdrawal, make sure your KYC is complete and your bank or mobile account is verified.

If a withdrawal is cancelled, the funds are usually returned to your Nova88 wallet. Contact support to find out the reason. Common causes include incomplete KYC, incorrect account details, or unmet wagering requirements.
Bonuses & Promotions

New members at Nova88 receive a welcome bonus added as a percentage of their first deposit. Free spins and cashback offers are also available. Visit the Promotions page for the latest bonus offers.
  • First Deposit Welcome Bonus
  • Free Spin Offers
  • Reload Bonus
  • Cashback Offers
  • VIP Loyalty Points

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in total bets before withdrawing. Slots generally help you meet wagering requirements faster.

Any unused bonus is automatically cancelled once it expires. So after receiving a bonus, try to meet the wagering requirements as soon as possible. The expiry date for each bonus is clearly stated on the offer page.
Games & Platform

Nova88 has an extensive game collection. Every type of player will find something they enjoy here.
  • Live Casino (Baccarat, Roulette, Blackjack)
  • Sports Betting (cricket, football, tennis)
  • Slots (thousands of titles)
  • Bingo
  • Fishing Games
  • Virtual Sports

If your connection drops during a game, most game sessions are saved automatically. Log back in and you can pick up right where you left off. For live games, results are recorded on the server, so there is nothing to worry about.

Yes, Nova88 works seamlessly on both mobile browsers and its dedicated app. The Nova88 app is available on both Android and iOS. You can log in, play games, deposit, and withdraw all from within the app. Push notifications and biometric login are also supported.
Learn more about the Nova88 app App Page View.
Security & Privacy

Yes, Nova88 uses the latest technology to keep your data secure. All data transfers are protected with 256-bit SSL encryption. Your information is never shared with third parties under our privacy policy. To learn more Privacy Policy Read.

You can enable two-factor authentication (2FA) from the "Security" section in your account settings. Set it up using mobile OTP or Google Authenticator. With 2FA active, your account stays protected even if your password is compromised.

If you notice any unusual activity or an unrecognized login on your account, change your password immediately and contact Nova88 Support. You also have the option to temporarily lock your account. Never share your password or OTP with anyone.
  • Change your password immediately
  • Get in Touch with Support
  • Log out of all sessions
  • Enable 2FA

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